I found this article on "Library Marketing: Thinking Outside the Book." I think it shows just how important excellent customer service is...absolutely delighting the customer. Even though the example here features a restaurant experience, there is still much to be gleaned here for KCLS.
The good of customer service
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2 comments:
Looks like we need to get our BBQ fix real soon!
Thanks for sharing this post! I used to subscribe to this blog, but got overwhelmed...so it's nice that different folks read different things and highlight the good stuff. :D
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